Refund Policy

Effective 24 July 2026

We want buying Ayah Ink Pro to feel as calm as using it. This policy covers subscriptions purchased on the web at ayahink.app. It is deliberately simple.

Web purchases

Web subscriptions are sold by our authorized reseller and merchant of record, Paddle. If you are unhappy with a web purchase for any reason, contact us within 14 days of the charge and we will arrange a full refund of that charge, no questions asked. This applies to a first subscription payment and to a renewal you did not intend.

To request a refund, either:

• email us at hello@northstarengineering.mu with the email address you used at checkout, or
• reply to your Paddle receipt email, or contact Paddle directly at paddle.net with your order number.

Refunds are returned to your original payment method by Paddle, usually within 5–10 business days depending on your bank.

Free trials

The monthly plan includes a free trial. Cancel before the trial ends and you are never charged. If you forget and the first charge goes through, the 14-day window above applies to it.

App store purchases

Subscriptions purchased on iOS or Android are billed by Apple or Google, and refunds for them are handled under the respective app store’s policies through your store account. We cannot issue app store refunds ourselves.

After a refund

A refund ends the subscription and Pro features switch off, but nothing you created is deleted, hidden, or edit-locked. Your notebooks, notes, and handwriting remain yours, on your device, exactly as our Terms of Service promise.

Questions

Anything unclear, or a situation this page doesn’t cover? Write to hello@northstarengineering.mu and a human will reply.